Prescribing Hub

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How to Order Your Prescription:

1. Order online via NHS App

To enhance your experience and process your orders faster, we encourage all patients to use our NHS App for repeat prescription requests, turning on their notifications. The app provides a quick, easy, and convenient way to order your medication 24/7, with no need to wait for email responses.

Benefits of using the app:

• 24/7 Availability: You can request your repeat prescription at any time, from anywhere.
• Easy Tracking: Stay updated on the status of your prescription in real time.
• Change Pharmacies: You can choose/change which pharmacy to collect from.

How to Get Started:

1. Download the NHS App or use the website: https://www.nhsapp.service.nhs.uk/login
2. Register or Log In: If you're already registered, simply log in. If not, registration is quick and easy and can be done anywhere if you have your device and ID.
3. Request Your Repeat Prescription: Navigate to the "Repeat Prescriptions" section and follow the simple steps.
4. Turning on notifications: Go to your account, settings, manage NHS account, tick send me notifications.

2. Order by email

This e-mail service is only for prescription requests and associated queries. We will not respond to general and clinical queries.

If you do not have an online services account or would like to request medications that are not on your repeat prescription, please email your requests to our PCN Prescribing Hub at bnssg.healthwestph@nhs.net

All email requests must include the following:

• Full name
• Date of birth
• Nominated pharmacy
• Full details of requested item(s) - name, dosage, quantity

Please only order medication when it is due.  The practice is unable to issue medication for stockpiling, in line with current guidance, we will only be issuing 2 or 3 month supplies of prescription medication, depending on clinical indication. Please do not request your prescriptions early; they will not be issued.

Prescription Queries

If you have any queries regarding your prescription, please call our PCN Prescribing Hub on 0117 915 0265.

Please note this is for queries only, we cannot take orders for prescription items over the telephone. Phone lines are closed on Wednesday between 12pm to 2pm.

Please allow 7 working days before collecting your prescription from your nominated pharmacy. Always check with the pharmacy if they have your prescription before contacting the prescribing hub. 

We thought it would be helpful to describe the perfect/ideal journey of your prescription:

1. Request for medication submitted via NHS App

2. Request reviewed by prescribing hub

3. Request passed to clinician for signing

4. Prescription arrives electronically at your pharmacy for dispensing

5. You collect you medicines from your pharmacy

If you submit your request via email rather than via the NHS app then this requires staff to manually input your request into our computer system and will add a delay compared with using the app. If your medication is requested too early or you request an unusual medication or unusual quantity, this will be referred to a clinician who will review the request which adds a further step in the process.

We understand that timely access to your medications is important for your health and delays are a considerable source of stress. The Prescribing Hub, and all those involved in processing your prescriptions, aim to provide a seamless service from your requesting to collecting your medications.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Travelling Abroad with Medication

To see our policy on carrying medication abroad and for more information please vist our Travelling abroad with Medication page using the link below.

TRAVELLING ABROAD WITH MEDICATION